Shipping policy

Shipping Policy

Thank you for shopping with Haven Basics. We are committed to delivering your order in a timely and secure manner. Please read our shipping policy carefully to understand how and when your order will ship.

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1. Order Processing

• Processing Time: All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• During high-volume periods (e.g., sales or holidays), processing times may be extended. We appreciate your patience.

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2. Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• We offer the following shipping options:

Shipping Method Estimated Delivery Time Cost

Standard (US) 3–7 business days Calculated at checkout

Expedited (US) 2–3 business days Calculated at checkout

International 7–21 business days Calculated at checkout

Note: Delivery times are estimates and not guaranteed. Delays may occur due to weather, carrier issues, or customs for international orders.

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3. Shipping Confirmation & Tracking

• You will receive a shipping confirmation email with tracking information once your order has shipped.

• Please allow up to 48 hours for the tracking information to become available.

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4. Shipping Restrictions

• If your location is not listed at checkout, unfortunately, we do not ship to that area at this time.

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5. Lost, Stolen, or Damaged Packages

• We are not liable for lost or stolen packages after delivery has been confirmed by the carrier.

• If your order arrives damaged, please contact us immediately at info@havenbasics.com with your order number and photos of the damage. We will evaluate and resolve the issue as quickly as possible.

• For lost packages, we recommend contacting the carrier first. If no resolution is reached, reach out to us for further assistance.

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6. Incorrect Shipping Information

• It is the responsibility of the customer to ensure the shipping address is correct at checkout.

• Orders returned due to incorrect or incomplete addresses will incur additional shipping charges to resend.

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7. Customs, Duties & Taxes (for International Orders)

• Haven Basics is not responsible for any customs and taxes applied to your order.

• All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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8. Returns & Exchanges

For information on returns, please refer to our [Return Policy].

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9. Contact Us

If you have any questions about our shipping policy, please contact us at:

📧 info@havenbasics.com

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